> For the complete documentation index, see [llms.txt](https://software-help-docs.gitbook.io/knowledge-base/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://software-help-docs.gitbook.io/knowledge-base/software-guide/workflows/premium-triggers-and-actions/workflow-ai-chatgpt.md).

# Workflow AI - ChatGPT

**Workflow AI is powered by** [**ChatGPT**](https://openai.com/chatgpt) **from** [**OpenAI**](https://openai.com/)**. You can now utilize the power of ChatGPT in your workflows.**

<br>

<img src="https://t8631005.p.clickup-attachments.com/t8631005/80aaba3f-d0ee-4bea-b8f3-5e2a14fee2c8/workflow-ai-chatgpt-logo.png" alt="" width="415">

<br>

<img src="https://t8631005.p.clickup-attachments.com/t8631005/1ae25435-34ce-47d1-9ebf-8e923ce6d927/Screenshot%202023-06-15%20at%201.25.14%20PM.png" alt="" width="417">

<br>

<br>

### How can you get access to Workflow AI?

Please contact your support or administrator to enable this feature in your account.

<br>

Please note that once Workflow AI is enabled on your account, it can not be disabled again. However, you may stop using them any time you wish to.

<br>

### **Pricing**

All Workflow AI Actions are charged with a usage-based pricing per execution.

<br>

**The first 100 executions** are FREE for each account.

<br>

### How to setup ChatGPT?

<br>

**Prompt:**

Ask ChatGPT for anything to generate completions for. E.g. Generate a response for customer message.

<br>

<img src="https://t8631005.p.clickup-attachments.com/t8631005/b7044c84-8af4-4f66-82c8-6f40acc1a500/chatgpt%20copy.png" alt="" width="411">

<br>

Dynamic prompts can be created by utilizing custom values

<img src="https://t8631005.p.clickup-attachments.com/t8631005/38598adf-8bf3-4ee8-9af1-c9334387b9cc/Screenshot%202023-06-15%20at%202.24.29%20PM.png" alt="" width="416">

<br>

You can begin by attempting the prompt that has already been loaded into the examples.

<img src="https://t8631005.p.clickup-attachments.com/t8631005/15673012-ab20-441e-9ecd-d27d8cd6c635/Screenshot%202023-06-15%20at%201.29.47%20PM.png" alt="" width="416">

<br>

**Temperature:**

What sampling temperature to use, between 0 and 1. Higher values like 0.8 will make the output more random, while lower values like 0.2 will make it more focused and deterministic.

<br>

<img src="https://t8631005.p.clickup-attachments.com/t8631005/83ab9884-6e8d-41cd-a177-6932f0a20fc1/chatgpt%20copy%202.png" alt="" width="417">

<br>

**Output**

After setting up the ChatGPT, you can use the results in further actions in your Workflow. {{chatgpt.1.response}}

<br>

<img src="https://t8631005.p.clickup-attachments.com/t8631005/ffaa6680-f83e-4765-ad55-279af5cbc5c5/Screenshot%202023-06-15%20at%201.52.30%20PM.png" alt="" width="423">

<br>

### Sample Prompts

**1. Generate response**

Reply to customer message

<br>

Prompt:

```
Your name is {{user.name}}. You are a helpful, creative, clever, and very friendly assistant. Generate a best response email to {{contact.name}} from {{user.name}} for the below message.

{{message.body}}Copy
```

<br>

**2. Generate Email/SMS content**

Dynamic content for emails/sms

<br>

Prompt:

```
Generate email content without subject to promote the product in this link YOUR_WEBSITE to {{contact.name}} from {{user.name}}Copy
```

<br>

<br>

**3. Check Intent**

To check whether the message has positive or negative intent with the power of Workflow AI and take actions accordingly

<br>

Prompt:

```
Just reply only with POSITIVE, if the below message has POSITIVE INTENT and negative if the message has NEGATIVE INTENT

{{message.body}}Copy
```

<br>

**4. Translate**

Translate your default content to contact's language

<br>

Prompt:

```
Translate the below content from English to DESIRED_LANGUAGE

Hey {{contact.full_name}}, Thanks for reaching us. Let us know how we can help you!Copy
```

<br>

### Usage with Triggers and Actions

<br>

Workflow AI - ChatGPT Action can be widely used around the following triggers and actions,

* Customer Replied Trigger
* Inbound Webhook Trigger
* Other triggers like Form/ Order form/ Membership, to generate a custom message for the contact based on a custom field (Eg. translate the default content to customer's language)
* If/else to run different scenarios based on custom field condition or ChatGPT response data (Eg: if intent is POSITIVE?)
* Send the ChatGPT response to slack, email, sms, google sheet or update notes, update custom field, etc,. (Eg: if intent is POSITIVE, send slack message notification)


---

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