Workflow AI - ChatGPT

Workflow AI is powered by ChatGPT from OpenAI. You can now utilize the power of ChatGPT in your workflows.

How can you get access to Workflow AI?

Please contact your support or administrator to enable this feature in your account.

Please note that once Workflow AI is enabled on your account, it can not be disabled again. However, you may stop using them any time you wish to.

Pricing

All Workflow AI Actions are charged with a usage-based pricing per execution.

The first 100 executions are FREE for each account.

How to setup ChatGPT?

Prompt:

Ask ChatGPT for anything to generate completions for. E.g. Generate a response for customer message.

Dynamic prompts can be created by utilizing custom values

You can begin by attempting the prompt that has already been loaded into the examples.

Temperature:

What sampling temperature to use, between 0 and 1. Higher values like 0.8 will make the output more random, while lower values like 0.2 will make it more focused and deterministic.

Output

After setting up the ChatGPT, you can use the results in further actions in your Workflow. {{chatgpt.1.response}}

Sample Prompts

1. Generate response

Reply to customer message

Prompt:

Your name is {{user.name}}. You are a helpful, creative, clever, and very friendly assistant. Generate a best response email to {{contact.name}} from {{user.name}} for the below message.

{{message.body}}Copy

2. Generate Email/SMS content

Dynamic content for emails/sms

Prompt:

Generate email content without subject to promote the product in this link YOUR_WEBSITE to {{contact.name}} from {{user.name}}Copy

3. Check Intent

To check whether the message has positive or negative intent with the power of Workflow AI and take actions accordingly

Prompt:

Just reply only with POSITIVE, if the below message has POSITIVE INTENT and negative if the message has NEGATIVE INTENT

{{message.body}}Copy

4. Translate

Translate your default content to contact's language

Prompt:

Translate the below content from English to DESIRED_LANGUAGE

Hey {{contact.full_name}}, Thanks for reaching us. Let us know how we can help you!Copy

Usage with Triggers and Actions

Workflow AI - ChatGPT Action can be widely used around the following triggers and actions,

• Customer Replied Trigger

• Inbound Webhook Trigger

• Other triggers like Form/ Order form/ Membership, to generate a custom message for the contact based on a custom field (Eg. translate the default content to customer's language)

• If/else to run different scenarios based on custom field condition or ChatGPT response data (Eg: if intent is POSITIVE?)

• Send the ChatGPT response to slack, email, sms, google sheet or update notes, update custom field, etc,. (Eg: if intent is POSITIVE, send slack message notification)