> For the complete documentation index, see [llms.txt](https://software-help-docs.gitbook.io/knowledge-base/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://software-help-docs.gitbook.io/knowledge-base/software-guide/email-and-smtp/what-to-do-if-your-rss-email-body-is-showing-html-tags.md). # What To Do If Your RSS Email Body Is Showing HTML Tags Within the Email Builder, you may be using the RSS Header or RSS Item elements. These are files that are read easily by a computer (XML files) that automatically update information across sites. They are useful for blogs and other sites if you want to pull information from a site into an email. Sometimes there can be an error with the RSS information showing as html, when you want to actually show the article title, headline, image, etc. What this means is something has “escaped”. This is called “HTML-escaped”. For example, maybe you had the **&** symbol included in the original RSS feed, yet the output is **&** This means the feed has converted to plain text. To prevent or resolve the HTML-escaped issue, you can use the “triple-stash” to surround the title or feed, meaning {{{ instead of {{ on each side. Follow these quick steps below to learn how to resolve this issue: * Within the email builder, click into your RSS header or item element. * Once it’s highlighted with the box around the element, use the menu on the left hand side to customize the RSS Editing Options. * From the dropdown, choose “custom”. * Edit the {{ to {{{ * Save to confirm your changes. {% embed url="" %} --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://software-help-docs.gitbook.io/knowledge-base/software-guide/email-and-smtp/what-to-do-if-your-rss-email-body-is-showing-html-tags.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.