> For the complete documentation index, see [llms.txt](https://software-help-docs.gitbook.io/knowledge-base/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://software-help-docs.gitbook.io/knowledge-base/software-guide/reputation-management-and-reviews/how-to-add-messaging-to-your-google-my-business-listing-and-set-up-communication-notifications.md). # How to Add Messaging to Your Google My Business Listing and Set Up Communication Notifications Google My Business (GMB) is a powerful tool for reaching customers. It can be integrated with **our software**, to increase your ability to conveniently communicate with your leads or customers. When someone Googles a category of business, most businesses that pop up have buttons to *call*, *save*, get *directions*, or *access the website*. You can make your business stand out more, and reach additional leads, by adding the chat/message option. {% embed url="" %} This will allow you to conveniently reach leads through SMS communications, completely integrated with **our software**. Follow these steps to learn how: **Part 1: Setting Up a Google My Business Account** **Step 1: Set Up or Log In to your GMB Account** {% embed url="" %} * Search Google My Business in your browser. * Sign Up if you don’t have an account. Sign In if you already do. {% embed url="" %} * After signing in, click Messaging. * Fill out the necessary information under the Messaging Tab. {% embed url="" %} * Turn On Messaging. * To start receiving messages click Okay. * ***NOTE*****:** You can also Edit your Welcome message if you want. **Step 2: Integrate your Google My Business page.** * Navigate to Settings > Integrations. * Choose the "Google My Business" integration. {% embed url="" %} * and Click "Select a GMB page" to connect a page. * Once the page is integrated, you'll have the option to "Change Page" or access "Messenger Settings" to make changes. You can also remove a page. * Under the “Messenger Settings,” you can choose a display name, add a logo, set the welcome message, and Choose a contact name, email, and brand website. You may also insert a Privacy Policy URL if you wish. **Step 3: Accessing your GMB Communications** * Navigate to Conversations. * Click into a conversation and you'll be able to see the GMB communication with a contact. It will appear as SMS communication. You'll be able to reply directly within the conversation channel. * ***NOTE*****:** you may now also filter the "Customer Replied" channel in a trigger by GMB Messaging. See Part 2 below for details. {% embed url="" %} **Part 2: Setting Up Communication Notifications** Once you've integrated **our software** with Google My Business (GMB), you may want to set up notifications when someone messages you through the platform. Follow these simple steps to create a trigger to be notified when you get a new GMB message. **Step 1: Setting up the Trigger** * Navigate to Triggers to create a new trigger. * Under Part 1, set up "Customer Replied" as the event to trigger the automation. * Then define the filter as "Reply Channel" > "GMB Messaging". * In Part 2, set up whatever type of notification you want, such as an email or SMS to yourself or a user on your team, to be notified that a new GMB message has come in. In the example below, we set up a text to a specific number. * Don't forget to save and activate your trigger. {% embed url="" %} **Step 2: Viewing your GMB Messages** * To view the messages, go to your Conversations tab. * You can reply directly from this area. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://software-help-docs.gitbook.io/knowledge-base/software-guide/reputation-management-and-reviews/how-to-add-messaging-to-your-google-my-business-listing-and-set-up-communication-notifications.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.