# Workflow Action: Manual SMS

The Manual SMS Action within a Workflow creates a manual task for the user to send a custom SMS to the associated lead. This allows the user to send and respond to the lead at the time that best works for them.

**Part 1:** Navigate to an Existing Workflow or Create a new one

{% embed url="<https://lh4.googleusercontent.com/dTm-i-lynGVQuH3D9zcow-yYOXwFjfRykuwfRUY9y-hLzjlMSVX7uWEY1UbQZQqUAO35EnJwCIYHYMnWCMAZbgO4EmWQgsjujV8ggfM5rJVIBBWBsVz3KVNg3ONv2arjRgWi9oGpQiIW4DGvuxuoRoU>" %}

**Step 1:** Click "+" and choose "Manual SMS"

{% embed url="<https://lh3.googleusercontent.com/JEVUhivxew_ELdoNgM6DWkem466bJiZP8Jsbdx7prkndE4F1_isVlPl9fod_cktEl9-fOiyQx2TXRgcN-vz13EKKQpt3qVun72n1LE88gv1qBX3UoYEPwqWaBPtNiDuyxhSqyUVK-z1vqdzxvALZ798>" %}

**Step 2:** Edit the Action as Desired

{% embed url="<https://lh4.googleusercontent.com/iFCap7NT8VvZVMOcQA6sj4dhz9MrW27MUF-Sn-Fm6ULo4qZaPGkVSHbPUmgrOsJnpJp4djUlodwlxmKKCHFTaH3NFZoXC7aYfNwzXlR5IzhVyPU7j4T7T15udmV80g5UKrB3ozQlTtt2pvUUl4k8Y48>" %}

**Part 2:** To ensure that the proper user receives the Manual SMS task, you would assign a user.

This can be done through the use of the Assign to user action.

**Step 1:** Add the Assign to user action at the beginning of the Workflow.

{% embed url="<https://lh5.googleusercontent.com/6KFFei93JLD5wK94medBdj1G_XChsZsfnHyGguro-UZ712NV1c38dP3KAR4t7uZh0m59i_UvbkxwGrRK3aDyawz9xBBTOaacGxrTXCYafVvwcMoE62TwDGKff9MWgW5sCVB5BDQAeiPWp6iXYbAlmk0>" %}

**Part 3:** Test the Workflow and the Manual SMS event

Use a sample/test contact (check out our "test" tutorials on how to create a test contact for yourself in the help library.)

**Step 1:** Add your test contact to the Workflow.

{% embed url="<https://lh6.googleusercontent.com/09oPv3N0k5AE2AAFX_YkacX9WeBchEHvBN6jCNeZu0OsDWscGyJiQAdq1OyUeMRlp5XHJcZTAFd6CAUyCEVZlByzDbHgLQkC0lQVOfjw2rNtFh5T7LLpz_esqQknBVIL5WmU9VRt5YogfsgKA0epPnE>" %}

**Step 2:**  To check your "Manual SMS", go to Conversations > Manual Actions and ensure you see the Manual SMS task that the Workflow created.

{% embed url="<https://lh6.googleusercontent.com/mfxwSRKBmf5_SszsDyUSESJIET9LHO9tlfNRLpampsGm7sVAwWtQaezXcjXkjMsEwUUS6oj17mhlDio6wjuN7O1Bkt9hzC8vDNyWul2e2ilnIUbYt7Q_SGsvQIsTA8oTtlYdcfc96C8KrAfJ9Dr5I1w>" %}

**Step 3:** Then hit "Let's Start", type additional information into your message from the contact page you are redirected to if needed, and hit send.