In the article you will learn how to properly set up the Workflow Action: GMB Messaging and be given an example of its custom values
Please Note: You will need to integrate a Google My Business account for this to work. Follow our other articles for more information.
Step 1: Start a new workflow or edit an existing one
Step 2: Set up applicable Workflow Trigger(s). We have multiple articles available to explain the setup of each of the Workflow Triggers. Feel free to review our articles on these for more information on setting these up.
Step 3: Setting up the Add to Custom Audience Action
Click on the “+” symbol below the trigger to add an action.
Under Actions, select GMB Messaging in the External Communications section of the Actions Menu or use the search feature. Upon selection, the Action setup menu will appear
(Optional) You can change the workflow builder display name of this action using the textbox below Action Name. Note that this will only affect the display name within the workflow builder and has no other impact on the content or functionality of this Workflow Action.
For Example, I selected the custom field Contact>First Name & Contact>Last Name; this will automatically populate the contact's First and Last name in the GMB message