Test Email Error Troubleshooting
When testing a campaign email, you may receive a popup notification with an error message that states "An error occurred, please try again." The message will look like this:
![](https://software-help-docs.gitbook.io/~gitbook/image?url=https%3A%2F%2Fd29l98y0pmei9d.cloudfront.net%2Farticle%2F4783%2F3fea5104-16ea-451f-a45d-556374b98f0c.png&width=768&dpr=4&quality=100&sign=22f03d24&sv=2)
Check the following to ensure your email test can send:
Ensure the custom values being used are valid. Be sure that custom values have proper brackets {{ }} (not just 1 {} or more than 2 {{{}}}). For example, {{contact.name}} or {{contact.city}}.
Check the email address to ensure it follows the proper format such as test@emaildemo.com
NOTE: Check out our other articles "How to Send a Test Email and SMS" and "How To Test A Campaign" for our best practice recommendations for testing emails in a campaign.
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