Pausing and Resuming Workflows

Pausing and resuming Workflow is also known as draft mode and publishing. Workflows can be paused and resumed anytime by switching back and forth from published to draft mode. Pausing a workflow will temporarily stop the actions from firing off until it is republished. Let’s say that your workflow is malfunctioning and you need to pause it or put it on the shelf for a later date and you need time to work on it. This article will go over how to accomplish this.

You can place any published workflow into draft mode from the workflow menu to pause it by clicking on the menu dots.

You can resume any workflow by publishing it again in the same way.

You can also do this from within a workflow by clicking into the workflow, toggling on and off the draft/publish toggle, and saving the flow.

Please Note: If your contact is halfway through the workflow in a wait step, only the changes below the contacts' current position will be implemented.

Pro tip: If you need to make significant changes and contacts have already passed through the existing flow partially or fully we recommend duplicating the workflow into multiple flows and adding leads from where they were on a case-by-case basis and starting with a new workflow that has been corrected for future use.