> For the complete documentation index, see [llms.txt](https://software-help-docs.gitbook.io/knowledge-base/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://software-help-docs.gitbook.io/knowledge-base/software-guide/settings/how-to-add-a-3rd-party-email-smtp-account.md). # How To Add a 3rd Party Email/SMTP Account SMTP ("Simple Mail Transfer Protocol") is the method of communication for emails, which allows you to use the email service within O*ur Software*. Setting up your Email/SMTP provider will allow you to send out campaigns and more. We recommend using MailGun, but you may want to use another provider such as Gmail, Outlook, or other. Follow these steps to get your SMTP setup: **Step 1: Adding the 3rd Party** * Navigate to Settings > Email Services. * Click Add Service {% embed url="" %} * Choose Other * Fill out items in the pop-up {% embed url="" %} * Use the following link to determine the SMTP Provider and SMTP Port Number specific to the service you are integrating. Use outbound options (not inbound): * Save. **Troubleshooting Tip:** Ensure that you approve any verification emails that are sent to your inbox as O*ur Software* attempts to integrate with your email platform. If you are receiving an error message, this is often the cause. **NOTE:** If you're using Gmail, Yahoo, or Outlook as your SMTP provider, please be advised that you may experience some emails being flagged as spam or not being sent out at all. * If your SMTP provider is set to "TestEmail@**Gmail**.com" and in your workflow configuration, you try to use a *different* G*mail* account like "", Gmail will often flag it as spam. * If your SMTP provider is set to "TestEmail@**Outlook**.com" or "TestEmail@**Yahoo**.com" and in your workflow configuration, and you try to use a **Gmail** account, Yahoo and Outlook will often prevent the email from even sending. * If you are going to use Gmail, Outlook, or Yahoo as your SMTP provider, use the same email address for your workflows so you don't experience issues. * Some providers have daily limits on the number of emails that can be sent. For example, current Gmail limitations allow for about 150 maximum emails daily. **NOTE:** Only Mailgun reports stats back to\_\_CompanyName. Other Email/SMTP providers currently do not report some or all stats back into O*ur Software* **How to Add Multiple Lines in a Custom Value** Custom values are a great way to autofill information in various places within the system. You can use the HTML\ tag to split the text into multiple lines also known as the line break element. Here is how you can accomplish this within the system: **Step 1: Adding a Custom Value** Please navigate to Settings > Custom values and click on + Add Custom Value {% embed url="" %} **Step 2: Enter the Name and Value** Name the value as preferred and within the value separate lines by including\ to separate the text into multiple lines {% embed url="" %} **Step 3: Test the value** This example shows how to enter a custom value into an email with the email menu, you can also copy and paste this into many places within the system depending on what you are trying to accomplish {% embed url="" %} --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://software-help-docs.gitbook.io/knowledge-base/software-guide/settings/how-to-add-a-3rd-party-email-smtp-account.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.