> For the complete documentation index, see [llms.txt](https://software-help-docs.gitbook.io/knowledge-base/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://software-help-docs.gitbook.io/knowledge-base/software-guide/mailgun/setting-up-replies-in-mailgun.md).

# Setting Up Replies in Mailgun

If you are using Mailgun and replies are bouncing (not arriving in your account), follow these steps to set up replies within your Mailgun account. Before starting, ensure that you are at least on the "Foundation" plan at $35.00/month, as you will only be able to use reply routing in Mailgun with a paid Mailgun plan.

**Step 1: Setting up the Receiving Route in Mailgun**

* Navigate to the Receiving tab.
* Click "Create Route" in the top right.
* Under "Create New Route", set up the following:
  * Expression Type: Catch All
  * Forward: Check the checkbox to activate forwarding then paste <https://msgsndr.com/mailgun/inbound_webhook> in the field
  * Priority: 99
  * Description: you can enter whatever you like here. We recommend something like "MG Receiving Route".
* Click "Create Route" to save your changes.

**Step 2: What You'll See in Mailgun once the Receiving Route is Set:**

catch\_all() Priority: 99

*forward("*[*https://msgsndr.com/mailgun/inbound\_webhook*](https://msgsndr.com/mailgun/inbound_webhook)*")*


---

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