Workflow Action: Voicemail

In this article, we will explain the workflow action Voicemail, how to add one to a workflow and give an example of what it can be used for

• In this situation, we will act as if we have multiple triggers leading up to this event for the client.

• An SMS was sent out to them, and after that, there was a Call, now we want to add a Voicemail for the last attempt. (seen below)

https://lh5.googleusercontent.com/wJhrkrCxhGumAZ8Sgc996HJroqVoWxThJSLq5SrAT1J3fc5riV5hbgLwehe9setC-MObTlSRMLeJ4l_QykxoYgOYnGGfDGEYRX9cAPkYk7EDF6AXRjZ1qelraIyGrKnTPAWXumhM9v7i7ioiwgUIqTslh5.googleusercontent.com

• First, start by selecting the “+” button

https://lh6.googleusercontent.com/QZ2vGEklk3bxcrm_wPZjs8xFYjM93_2YcSY6i3DPJIJdrLuzPLY9kvSmUQLltQiSMpFTi1OOG2X9cGw6AgsS6yuHxvdyWN1fPU22G7hB4HghFcGOkbD0k9WS_-kYT8nEmMI5tw0BWchls_yuUKaYVT8lh6.googleusercontent.com

• This will pop up a menu selection on the right-hand side of the screen

• Scroll down until you see the “External Communications” collum

• Select “Voicemail”

https://lh5.googleusercontent.com/YziZK9_tugVrkDTwoewXpf8D5FgCAcDYhzkLngZ_QBL2uwOg-jy-tbwi7hlSetISRCt1Is1TmcfI3Vlu9y8SoRFZsv7rVq2ywRLwPVVlCyBisV68Vm55ZDXN-AvB1RtqAPxbH6TVsMrrel0wPeouN5Alh5.googleusercontent.com

• You now have to ability to add pre-recorded voicemails to the contact

NOTE: Voicemail drops work approximately 70% of the time. They are a workaround solution to expedite leaving voicemails. Phone carriers don't generally like the concept so this is a phone carrier 'trick' and a workaround.

• Please Note: if your voicemail is not working: go to https://online-audio-converter.com/ and upload the voicemail file. Otherwise, you can create a new file here https://www.rev.com/onlinevoicerecorder

https://lh5.googleusercontent.com/YNDMrokBmp-jwwgy3L-u34E-s_eOUumlg7W3cg6NjVL_ssJ8-vW7j652Jv-4QjCErdSgId_0Dj-duQM8wgHiJko8n_ZoziCrz4PRNnCFQxfz3PJ9O22vv8sWVF5_yVvMhUPuzyd6fPL0WleokTLzsqslh5.googleusercontent.com

• Select the green “Upload File” button and choose the pre-recorded file

• Please make sure you click the “Save Action” button before you close the voicemail tab

https://lh3.googleusercontent.com/m4b_KZTH87tc2PEU24Dhgt_aNVWWNgw4rZKhvB6WjwkPuQ7keviZ31lARmg-ZgO9Nj6C5_JjM-9UbmbDEQzbC-GF3OKhYIEBtqexUpRfPdINYJTGS7ekR07A5An1B4qP1xI83dlGJzCkYFG09pX1EDglh3.googleusercontent.com