# Workflow Action: Voicemail

In this article, we will explain the workflow action *Voicemail*, how to add one to a workflow and give an example of what it can be used for

* In this situation, we will act as if we have multiple triggers leading up to this event for the client.
* An **SMS** was sent out to them, and after that, there was a **Call**, now we want to add a **Voicemail** for the last attempt. (seen below)

{% embed url="<https://lh5.googleusercontent.com/wJhrkrCxhGumAZ8Sgc996HJroqVoWxThJSLq5SrAT1J3fc5riV5hbgLwehe9setC-MObTlSRMLeJ4l_QykxoYgOYnGGfDGEYRX9cAPkYk7EDF6AXRjZ1qelraIyGrKnTPAWXumhM9v7i7ioiwgUIqTs>" %}

* First, start by selecting the “***+***” button

{% embed url="<https://lh6.googleusercontent.com/QZ2vGEklk3bxcrm_wPZjs8xFYjM93_2YcSY6i3DPJIJdrLuzPLY9kvSmUQLltQiSMpFTi1OOG2X9cGw6AgsS6yuHxvdyWN1fPU22G7hB4HghFcGOkbD0k9WS_-kYT8nEmMI5tw0BWchls_yuUKaYVT8>" %}

* This will pop up a menu selection on the right-hand side of the screen
* Scroll down until you see the “**External Communications**” collum
* Select ***“Voicemail”***

{% embed url="<https://lh5.googleusercontent.com/YziZK9_tugVrkDTwoewXpf8D5FgCAcDYhzkLngZ_QBL2uwOg-jy-tbwi7hlSetISRCt1Is1TmcfI3Vlu9y8SoRFZsv7rVq2ywRLwPVVlCyBisV68Vm55ZDXN-AvB1RtqAPxbH6TVsMrrel0wPeouN5A>" %}

* You now have to ability to add pre-recorded voicemails to the contact

***NOTE:** Voicemail drops work approximately 70% of the time. They are a workaround solution to expedite leaving voicemails. Phone carriers don't generally like the concept so this is a phone carrier 'trick' and a workaround.*

* ***Please Note:** if your voicemail is not working: go to* [*https://online-audio-converter.com/*](https://online-audio-converter.com/) *and upload the voicemail file. Otherwise, you can create a new file here* [*https://www.rev.com/onlinevoicerecorder*](https://www.rev.com/onlinevoicerecorder)

{% embed url="<https://lh5.googleusercontent.com/YNDMrokBmp-jwwgy3L-u34E-s_eOUumlg7W3cg6NjVL_ssJ8-vW7j652Jv-4QjCErdSgId_0Dj-duQM8wgHiJko8n_ZoziCrz4PRNnCFQxfz3PJ9O22vv8sWVF5_yVvMhUPuzyd6fPL0WleokTLzsqs>" %}

* Select the green “Upload File” button and choose the pre-recorded file
* Please make sure you click the “**Save Action**” button before you close the voicemail tab

{% embed url="<https://lh3.googleusercontent.com/m4b_KZTH87tc2PEU24Dhgt_aNVWWNgw4rZKhvB6WjwkPuQ7keviZ31lARmg-ZgO9Nj6C5_JjM-9UbmbDEQzbC-GF3OKhYIEBtqexUpRfPdINYJTGS7ekR07A5An1B4qP1xI83dlGJzCkYFG09pX1EDg>" %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://software-help-docs.gitbook.io/knowledge-base/software-guide/workflow-actions/workflow-action-voicemail.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.