> For the complete documentation index, see [llms.txt](https://software-help-docs.gitbook.io/knowledge-base/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://software-help-docs.gitbook.io/knowledge-base/software-guide/troubleshooting/how-to-fix-your-sms-settings-if-you-failed-to-send-sms.md).

# How to Fix Your SMS Settings if You Failed to Send SMS

You may be having trouble sending SMS messages through the app. This article will help you determine the issue by going through your Twilio account.

***What you will need***

* Twilio Account

{% embed url="<https://lh5.googleusercontent.com/NMd5GXDgUDuQvkeDZQrO4-36qsnlD0SDP6EXECGL2FQp_XkeTdHZskQJOTf5Vj5z_1MOEHwBt24cmUnbfEQP-U3ec7Blag_rPzwg7VTaQOROkEq5TW98qMCve25aK5ix6CdFth9b>" %}

**Step 1:** Go to your Twilio Account → Ensure that your ‘SID’ and ‘Auth Token’ are in place → Go to ‘Settings’ → ‘Twilio’ → and check if they have the same ‘SID’ and ‘Auth Token’.

{% embed url="<https://lh4.googleusercontent.com/A_LeP0YcvqJXNzJOOfPJC_StErb-3eDxSkKrFicp0q4TVJR4gq4U1qb-RS7u8g0yf23zKokP9DbHQDWO1nBpII7yh006jcWKoS_kjk20Zpshhl3kA16rMl_O87ylCWlgCAJUgUeR>" %}

**Step 2:** Go to Sub-Account → check if the ‘SID’ and ‘Auth Token’ are the same

{% embed url="<https://lh6.googleusercontent.com/1MD35WCRISO3pScL9Xiim5R8PhUkB_8gHYechHLprY98jEg7dgcDAe21e_VJonNkTyE2qq5FWBZcgBREyI9BkSuIwV6pw0BBXsFGE4bSkFdIu0FVcI4MJ12oCNLTPnQzbOPuSY7o>" %}

**Step 3:** Go to Manage number → Phone Number → Ensure that webhook URLs are correct. See GIF (since this is just a demo account we don’t have an active number yet


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://software-help-docs.gitbook.io/knowledge-base/software-guide/troubleshooting/how-to-fix-your-sms-settings-if-you-failed-to-send-sms.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.