> For the complete documentation index, see [llms.txt](https://software-help-docs.gitbook.io/knowledge-base/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://software-help-docs.gitbook.io/knowledge-base/software-guide/email-and-smtp/masking-sender-emails-from-name-and-address.md).

# Masking Sender Emails   From Name and Address

## Masking Sender Emails - From Name and Address

In this article we will go over the different options to customize your sending email address and from name.

Here’s a table on how it is masked in normal situations.

|                                                                | Cases                                                                                                                              | Unassigned Contact | Assigned Contact |
| -------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------- | ------------------ | ---------------- |
| Manual Emails                                                  | Logged in user email                                                                                                               | 1st priority       | 1st priority     |
|                                                                | Location Email                                                                                                                     | N/A                | N/A              |
|                                                                | Assigned User Email                                                                                                                | N/A                | N/A              |
| Automated Emails                                               | Campaign/workflow settings                                                                                                         | 1st priority       | 1st priority     |
|                                                                | Assigned User Email                                                                                                                | N/A                | 2nd priority     |
|                                                                | Location Email                                                                                                                     | 2nd priority       | 3rd priority     |
| Review Request Emails                                          | We will always use the Logged in user email as the sender email                                                                    |                    |                  |
| Appointment request emails(calendar settings->3. Confirmation) | We will use <do-not-reply@replies.domain.com> depending on the subdomain you set up for the location, or the SMTP integrated email |                    |                  |

## **Places you can configure the sender's email: Manual email**

### **Conversation tab**

The From email will be the user-logged-in email by default:

{% embed url="<https://lh5.googleusercontent.com/7ezE1arcaRxKmgoxA3XEdNzNCd8wu3v2z-KSqgOT1jbW0fqEp4oCReHW0SJv-y8F03OcgkrdOZr4bxf2YeFcJW52drSG1gLzQgzJvxAybaDBQT4HbdXskc4vo2aNQLwXpMWboAenUBJsctoQZjy2DcA>" %}

***

## **Places you can configure the sender's email: Automated email**

### **Email template**

Click Email Marketing -> Email Builder -> Create Email

{% embed url="<https://lh6.googleusercontent.com/nuzHlOg2lSJXRNhEMoIWJ47an8YpcCzpKFb_XBFi437GLk6H0_c37XweSW0kOAkqD4I46LDwbornNipXiYShXKImH5AgQvEDdljPRpK5yjR_lzeZf5gW_o0p5V1T88oaPfeNMSU-JCtnEuEdu3I0JlY>" %}

Once you created the email template, click Settings on top ->Configure the From name/address here

{% embed url="<https://lh4.googleusercontent.com/vXCwZIjl_62Vh76_RmxI-b2WuyDMukD_xrwPykErDvgk4iy4ytaMXQsVxB9TPATHtnv56HY5NkQqs_v-fK-ZiaH_bq1aRBLWjCrZN30oWtT6-0v_YOFaItF9dV7bGXUf7CPeFEiC5MLHqsT9bMegQ74>" %}

***

### **Bulk action - Send Email**

Click Contacts ->Smart Lists -> Select Contacts -> Click Send Email

{% embed url="<https://lh6.googleusercontent.com/7cJlnJAPv16p1_lG7pp8q6UNAXkMY44wqd-Yi545jLiMA7f6jcSeiLsFjqvYSW83YpgM5rUb3z3tOJOR_TVaN-65HK-1YwJHIA_ufd1QXDQVEyVmzcKUz21koV0mnBvgtCnIJ6z7A1GHW9iB35yG4mo>" %}

Add the **From Name** and **From Email**

***

**Workflow settings**

Click Automation -> Workflows -> Create Workflow

{% embed url="<https://lh6.googleusercontent.com/MeqIqOXcxoEsSBaiW1oJE4XL9fTBA1OCQTG-d30bcAFt4ZsfTlHgRm8z_CSgTQb-w_A56qNWLteJGoqBiO2IdUheXMswhxKDiLGRQCDx_cA7dvfV47VyY9DhX3aN0uE-gjrAxVcmD6rNmfOBH_wV-Do>" %}

Select **Start from scratch** and click **Create new workflow**:

{% embed url="<https://lh4.googleusercontent.com/l_VIY7jWL8QeD-ORVU-rx-4w7z90FKmCtS2i_m_UBlzFArSjWfuA-5j5Gbp_epkkwx1yYVJeDX9rjMmIbruL77j6w9SjgRgrLEO9ufU4r-cwDhbfvPOQP6R5TJxC6L64VgJGCMhxsVcTiYiV1cfOmYg>" %}

Click Settings -> Configure Sender Address

{% embed url="<https://lh5.googleusercontent.com/DjRoQcshsolQ2-zeV-RWytWpVe_Ar1c24vZs9dO_ZAtkossp2XZwPJNn6k7oROLvALrIwF1EfWKabvUAcrIwTWYJwxh_wabcN4nsXVQivTJNfU3myCwVeFpHmzzZZ4cNFl70maeZHOaaEkuQZ_Unz6A>" %}

***

### **Workflow Send Email Action**

Click on the **+ button** > Select the "**Send Email**" option

{% embed url="<https://lh3.googleusercontent.com/cfiTlh1FzHlXuhvUwKuYW0J8E48KAYbic2Zj1urPiPozCC3-4oALRbhOW3xjOdYmkR-NRpXCuCK_2xwUwTzw7zlhpewDSoh90F5YOIDzEV5AfwEgh1QeufR4qFTJYKUML0PAgdw6d90xY3Amvfz9TnU>" %}

Enter the **From Name** and **From Email**

{% embed url="<https://lh3.googleusercontent.com/YsraAHakOEc9xCHaTF1RX-RZH_teSvA0FHQS6vVdiIvOhrA4f20z9SRhN86AQFQrryBKtH1m_CkPK5J1Qs-yK8lo5NKJUPDhPuPy5oFomGmhaHXAVgfmpEVxbNWOtNLNoUfjitlBvhG7aMgdeulN4A4>" %}


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