> For the complete documentation index, see [llms.txt](https://software-help-docs.gitbook.io/knowledge-base/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://software-help-docs.gitbook.io/knowledge-base/software-guide/phone/setting-up-a-voicemail-drop-and-voicemail-drop-faqs.md).

# Setting Up a Voicemail Drop and Voicemail Drop FAQs

A Voicemail Drop is utilized to accelerate the process of leaving voicemail messages. The way it works is **our software** will make a phone call to the selected contact, and then it will immediately drop that phone call and initiate a second phone call (which will put the 2nd call directly to voicemail) in order to leave a voicemail message.

**Step 1: Create the Voicemail Recording**

* Create a voicemail recording using the program of your choice.
* Save it as a .mp3 or .wav file

**Step 2: Setting Up the Voicemail Drop**

* Open or Create a New Workflow.
* Add a new Action. Choose Voicemail
* Add in your recording (mp3 or .wav file only).
* Save.

***NOTE:** Voicemail drops work approximately 70% of the time. They are a workaround solution to expedite leaving voicemails. Phone carriers don't generally like the concept so this is a phone carrier 'trick' and a workaround.*


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