Inbound Call Routing to LeadConnector
PreviousHow to Use the Dialer Feature for One-Time Outbound CallsNextInbound Call Routing to the Mobile App
Last updated
Last updated
Inbound Call Routing is the process that happens when a prospect calls back the phone number from a text message or the phone call that they received from our software outbound number.
When a campaign sends out text messages or calls, the outbound phone number is the phone number that you set up under Settings > Phone Numbers.
Step 1: How to set up Inbound Call
When logged into your account Head into 'settings' > 'My Staff' > Click the 'Edit' button
Scroll down to 'Call and Voicemail Settings' > Assign a Twilio number to the user
3. Select forward calls to the mobile App
isHow does it work?
When the checkbox is selected all the calls made to the Twilio number will be routed to the mobile app. The mobile app will receive a notification and pick up a call.
Note: You will need to have a valid number in the system in one of the following places: Call forwarding number, User Phone Number, or Company phone number. Inbound calls will only work if one of these three numbers are valid.
When an Inbound call is made, the call will be forwarded to the mobile APP and one of these is -Call forwarding number, User Phone Number, or Company phone number.
Yes, you will get calls simultaneously for up to 10 devices you are logged into. When any of the calls are received the remaining will disconnect automatically
You will only receive calls on the sub-account you switched to last. The app will remember the last sub-account details and calls would continue to come in for the last sub-account.
If you switch to a sub-account where inbound calling is not available you won't be getting calls from any other sub-account
Calls will be automatically disconnected if one of the simultaneous calls is picked either from the device or natively