> For the complete documentation index, see [llms.txt](https://software-help-docs.gitbook.io/knowledge-base/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://software-help-docs.gitbook.io/knowledge-base/software-guide/phone/how-to-record-calls-and-listen-to-recordings.md).

# How To Record Calls And Listen To Recordings

You may want to record calls to be able to review them for quality assurance.

**Step 1: Ensure you have call recording enabled.**

* Navigate to Settings > Phone Numbers > Edit.
* Check the call recording box.
* Click Update to confirm the changes.

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***NOTE:*** If you put a space in the "Call Recording" section, that will get rid of any message.

**Step 2: Listening to Recordings**

* Navigate to Contacts and choose the contact you wish to listen to a recorded call with.
* Click into that contract record. Within the contact record for that individual contact, the center panel of the contact page should display communication you've had with the contact- from texts to emails to calls.

{% embed url="<https://lh6.googleusercontent.com/AnK_lIhhoRGprYtDER6XfZiDqCP1-XE4rTE8PuXZjmtjHQgK1AhiyMSXSGro-WWRHaGUT1fN8qS4jS92hGaIui039YZU8TYmiaay70-lmZBjtD5xgGruqwom_9eTkSS2cYWHKUg=s0>" %}

* Recorded calls feature a play button, and you can click that to listen within the contact record. You will also see a stop button, volume button, and download button.


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