Viewing Failed Post Error Messages in the Social Planner
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Last updated
Last updated
There are a variety of reasons why a social post may fail to successfully post to Facebook, GMB, Instagram, or LinkedIn. One of the most common examples is a Social Account token expiring. This can happen after a time period (set by the social media program itself - such as LinkedIn account tokens expiring after 60 days and Facebook tokens expiring after 90 days), or if an account password is changed.
Below is a list of common reasons and solutions, along with the relevant error codes. This will help you troubleshoot any issues you may experience. When you navigate to the Social Planner and view “Failed” posts, you can see the error code, along with a message about the failure reason and the proposed solution.
| Social Account | Error Code | Failed Message with Solutions |
|---|---|---|
OAuthException, 102, 109,463, 467
The Social Account token has expired. Please reconnect the social account.
1, 2, Unexpected Error
There was a temporary error from Facebook. Give your browser a hard-refresh to clear your cache and retry in a few minutes.
3
The social account token has expired or the connected account does not have permission to post. Please re-connect the social account via an account that has posting permission.
10
LeadConnector app is missing. Add the LeadConnector to your Page or Group.
200-299
The connected account does not have permission to post. Please re-connect the social account via an account that has posting permission.
368
Post content violates community standards.
506
Duplicate post content. Posting duplicate content within 12 hours is prohibited.
1609005
Invalid link in a post.
459
User checkpoint. Log into Facebook and confirm that the LeadConnector app has been added to your page/group.
460
Password mismatch. Log into Facebook and confirm that the LeadConnector app has been added to your page/group.
464
Unconfirmed user. Log into Facebook and confirm that the LeadConnector app has been added to your page/group.
492
Insufficient posting permission or expired token. Reconnect the account and check permissions.
Unexpected Error
There was a temporary error from Facebook. Give your browser a hard-refresh to clear your cache and retry in a few minutes.
Temporary Block
Temporary block. Facebook will make you wait a certain period before restoring your profile's ability to post.
GMB
MISSING_VALUE, INVALID_VALUE
Missing Value. Complete your Google Business Profile setup and reconnect in Social Planner.
GMB
VALUE_OUTSIDE_ALLOWED_RANGE
Post character limit exceeded. Reduce the number of words in the post copy.
GMB
OPERATION_EXECUTION_ERROR, EXPIRED_VALUE
The Social Account token has expired. Reconnect social account.
GMB
PHOTO_FETCH_FAILED, PHOTO_UPLOAD_FAILED
The media upload failed.
GMB
OPERATION_UNSUPPORTED_UNDER_ACCOUNT_CONDITION
Social Account operation is not supported due to account conditions.
GMB
LOCATION_DISABLED_FOR_LOCAL_POST_API
Local Post API disabled. This usually happens when the location is part of a chain.
400 - 2207006
The Social Account token for Instagram has expired, was revoked, or is invalid. Reconnect Instagram Business account in Social Planner.
400 - 2207050
Instagram Account is restricted. Make sure your account is a Business Account.
400 - 2207028
Instagram Business Account supports carousel posts with more than 2 images/videos and less than 10 images/videos.
400 - 2207040
Maximum Tag limit exceeded. Use 30 tags or less.
400 - 2207005
Insufficient User permission. Reconnect this social account via an account that has posting permission.
400 or 403
The Social Account token for LinkedIn has expired, was revoked, or is invalid. Reconnect LinkedIn.
404, 500, 504
Undefined LinkedIn issue. This should resolve itself shortly.
422
Duplicate post content. Posting duplicate content within 12 hours is prohibited.
422
The required field is not present or the post copy is large.
400
The connected account does not have permission to post. Please re-connect the social account via an account that has posting permission.
409
There was a temporary error from LinkedIn. Give your browser a hard-refresh to clear your cache and retry in a few minutes.