> For the complete documentation index, see [llms.txt](https://software-help-docs.gitbook.io/knowledge-base/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://software-help-docs.gitbook.io/knowledge-base/software-guide/email-and-smtp/gmail-2-way-email-sync.md).

# Gmail 2-Way Email Sync

Users can connect their personal Gmail email accounts and sync outgoing & incoming emails between our software system and their personal Gmail accounts. Users can use their email accounts to send, receive & track emails.

The sync will be established between both platforms when an email thread is initiated from our software system (first outbound message). All the subsequent emails in the thread will sync between both platforms.

##

## **Steps to connect**

Please go to the sub-accounts **Settings** page. Go to the **Profile** tab and then the **General** tab and scroll down to the section **Email (2-way sync)**

Over there, please select Gmail two sync and hit **Connect.**

{% embed url="<https://lh4.googleusercontent.com/TG49Lq8SqQLOAfsQqvbO2LEJrffNjRtaWJN70_JK5REvvmajkRdlCOFvX66TZZKJ6JsKmvW8rAe1jAAOxC_7RjdTPQsERnjRB6zsb2mHTPw03zARhnvAl06bQkdP1NbVVaTPLr3H3C69yJ404DgvvEU>" %}

It will then prompt you to choose one of the available Gmail Accounts in that browser or ask you to connect a Gmail account; select the one you need; connecting a new account will require you to enter that account's credentials in the popup that shows up.

{% embed url="<https://lh5.googleusercontent.com/lVRVGbsGjvWNhuMEPVJD93sniz342-lvfQ1T35E3xZOAEcRdWfy_T4HIUgEMx5STib5J1L-d4KwNvjG0uoNMzFIFmp8p3ByLuuxvxDoLwezv1TMqWAHGhAYsxpr_tWYdld2ptHNQbyHAeNXpJsRbCVI>" %}

Connecting it will then ask you about which permissions you are allowing LeadConnector to have on your Gmail account; make sure to allow all and then hit enable continue\*\*:\*\*

{% embed url="<https://lh3.googleusercontent.com/jLaYFqdo0pX09MYp4vX2GPGKp9nVuLuFg7UUmCo_gj8x0vd_1kh7_oRrdhZnFk2eFMcWrkSeMwMuR5l7DMZTcMVozGIy88kp5LgOQmJFddJMZ4zQcZVmu-nznAZzDYSo9PbaCt3cpADrH-Mvj6h8HPc>" %}

Once you hit, **Continue,** you will see your desired Gmail account connected in the Email Two Way sync tab:

{% embed url="<https://lh4.googleusercontent.com/I9CecYdHAJxLo3zAkT7EqABjCcU_hrHa4k0aOHT3PC4KAtMD0pCTuDXkHg7nYKfKGAx7cRjYBF-zPYRwDMHQaTpfoOCZB5r5tJoAGV1EFnHxVnHYb73l9tgv9HXiTWJZKVoZlscVd6R-x8hjrVGMwNs>" %}

##

***

## **How does the 2-way sync work between** our software **and your email account?**

You would need to send an email to a contact from the CRM to initiate the sync between both platforms.

***Please note:***

*The first outbound email needs to be initiated from the CRM to establish the sync.*

{% embed url="<https://lh3.googleusercontent.com/hQG25bNEohRxvG6X0v81tjSlCMQgiylzBHgWJ2yL0x4H_qtPSgqzPOlSBaL74FEI3hIf9Yut2twfF-OdYJFeM3Y2P5kZ1BISUwaqDIJIBnremwFV-EH0o1fMTZ6wZJzQk8ygIwtq-_QDiH8wN5ZMVqY>" %}

The sent email will show up in the sent inbox of the integrated Gmail account:

{% embed url="<https://lh6.googleusercontent.com/2le-6PcQZib72jYRecFQiYpElY6bPRDkRUs4-V51KbNdpCPDjVbsxdNOWEQ2gbXxpTD_oS1NhFNgIM6ZuRpqzvE2vxtRWnJeae17vZ2S4WXFP9QztwkRmiSShKBF0wG2JTQcfsQ4P7YpP4TKYVyHI1s>" %}

All subsequent messages in the email thread (initiated from the CRM) will be in sync. Outbound emails from your email will reflect in the CRM and vice versa.

{% embed url="<https://lh3.googleusercontent.com/TgiPV0Ue5K6GM9PQuWHvNGyCdqZLxQhCBTXkQptDSHO0k6O4omiBcZoep5NoF7E8duw6HMkTc6tukf0i1xU44SNa-y6kwa1DxSXHYWiJEkbxNJApbIQWsDdBAaiz2Buh3OpTsGYDn_He6ov3qXQhmtU>" %}

{% embed url="<https://lh4.googleusercontent.com/qCM3NAAvi1tKfoH0lsEXw_Dd0h_DAP3n5CtdgnWR6srPrXyFjikjs8TRE90xSeqYxXlgQnUfU-Ay_qas7AxkATaeAwVODNt0RQrE9YQ0C3cPGPdV483oKNZuczj6BfYaFYbA5-X9uFnvKb_S3X5GQAk>" %}


---

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