Workflow Trigger: Contact DND

The Contact DND Workflow Trigger can be used for any actions where a contact enables or disables Do-Not-Disturb (DND) for any communication channels. When a DND event occurs, the associated contact will be added to the workflow, allowing you to set up any number of follow-up actions. This article will outline setting up a Workflow with the Contact DND Workflow Trigger.

Step 1: Start a new workflow or edit an existing one

Step 2: Creating and Editing the Trigger

• Click “Add New Workflow Trigger”

• Select Contact DND in the Contact section of the Workflow Triggers Menu or use the search feature. Once selected, the Contact DND trigger setup menu will appear

• (Optional) Change the workflow trigger’s display name using the textbox under Workflow Trigger Name. Note that this will not affect the trigger itself, only the display name within the workflow builder

• Under Filters, you have several routes you can take

• Press + Add filters and in the first drop-down that appears select DND Flag is and in the second drop-down select the applicable trigger event for this workflow.

  • Enable DND for all channels and Disable DND for all channels will both trigger this workflow any time a contact enables or disables (respectively) DND for any of their communication channels.

  • Enable DND for specific channels and Disable DND for specific channels will require an additional filter to select the specified channel.

    • Press + Add filters again and in the first drop-down select DND Channel is and then in the second drop-down select your chosen channel for this workflow. This can be Call, Email, FB, GMB, or SMS

    • With this setup, the workflow will trigger any time a contact enables or disables DND within the specified channel

• If you add no filters, this trigger will add a contact to this workflow any time they enable or disable DND for any communication channel.

• You can also filter by Custom Fields t0 only allow contacts that have a custom field that you have created to be added to this workflow

• Press Save Trigger in the bottom right corner of the Trigger setup menu

Step 3: Set up applicable Workflow Action(s). We have multiple articles available to explain the setup of each of the Workflow Actions. Feel free to review our articles for more information on setting these up.

Pro Tip: You can use any Workflow Actions to be triggered by the Contact DND trigger or you can leave this workflow without any actions.

Step 4: Press Save in the top right corner of your browser to save the workflow

• If your Workflow is ready to be enabled, make sure the toggle switch under Save is set to Publish

• Be sure to test your Workflow to make sure it is set up correctly using the Test Workflow button next to the Publish toggle switch.

  • For an in-depth overview of Workflow Testing see our article, “Using the Testing Features in Workflows”

Now your workflow is set up and ready to go with the Contact DND Workflow Trigger.