# Workflow Abandoned Cart Template

If a lead abandons their cart and does not make a purchase, you may want to set up a Workflow to automate some actions, from a follow-up email to a reminder call, or anything else that makes sense for your particular use case. Follow these steps to create and use Workflows for an Abandoned Cart sequence

**Part 1: Setting Up the Workflow to Detect and Follow Up with an Abandoned Cart**

**Step 1:  Setting up the First Workflow Trigger**

* Navigate to Workflows and Create a New Workflow
* Select “Order Form Submission” as your Workflow trigger
* For filters, select your funnel/website and set your submission type as “Optin”.
  * _**NOTE:**_ if you don’t specify a funnel/website, then the trigger action will apply for all Order Form Submissions.

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* Save the trigger to add it to your Workflow.

**Step 2: Setting Up a Wait Step**

* Set up a wait step to allow users some time to make the purchase before stating that they abandoned their cart.
* Select “Add your first action” then scroll down under “Conditions and Workflows” and select “**Wait**”
* Select the amount of time it would take before the cart is abandoned and click save.

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* Save the action.

**Step 3: Setting Up an Abandoned Cart Contact Tag**

* Add another Step and select “**Add contact Tag**”
* Type in “Abandoned Cart” to add a tag that signifies that the user abandoned their cart and click save to add this action.

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**Step 4:** Add a method to follow up.

* Select Add to add an additional action, and choose from the list what should be automated.

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* Here you can add a follow up email or SMS to the contact, schedule a manual call, or even create an internal notification.

**Part 2: Create a Second Workflow to Remove Abandoned Cart Labels When A Purchase Is Made**

**Step 1: Create a Second Workflow**

* Select “Order Form Submission” as your Workflow trigger
* Set your filters to select your website/funnel and your submission type as “Sale”.

**Step 2: Remove abandoned tag filter and remove from first Workflow.**

* Add another Step.
* Select “Remove Contact Tag” and Choose the “abandoned cart” tag you created in Part 1.

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* Add another step. Select “Remove from Workflow”.
* Select“Another Workflow”.
* Select the name of the first Workflow you created in Part 1.
* Save your changes to the action.
* Save and publish the Workflow.
