# How to Add Messaging to Your Google My Business Listing and Set Up Communication Notifications

Google My Business (GMB) is a powerful tool for reaching customers. It can be integrated with **our software**, to increase your ability to conveniently communicate with your leads or customers. When someone Googles a category of business, most businesses that pop up have buttons to _call_, _save_, get _directions_, or _access the website_. You can make your business stand out more, and reach additional leads, by adding the chat/message option.

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This will allow you to conveniently reach leads through SMS communications, completely integrated with **our software**. Follow these steps to learn how:

**Part 1: Setting Up a Google My Business Account**

**Step 1: Set Up or Log In to your GMB Account**

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* Search Google My Business in your browser.
* Sign Up if you don’t have an account. Sign In if you already do.

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* After signing in, click Messaging.
* Fill out the necessary information under the Messaging Tab.

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* Turn On Messaging.
* To start receiving messages click Okay.
  * _**NOTE**_**:** You can also Edit your Welcome message if you want.

**Step 2: Integrate your Google My Business page.**

* Navigate to Settings > Integrations.
* Choose the "Google My Business" integration.

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* and Click "Select a GMB page" to connect a page.
* Once the page is integrated, you'll have the option to "Change Page" or access "Messenger Settings" to make changes. You can also remove a page.
  * Under the “Messenger Settings,” you can choose a display name, add a logo, set the welcome message, and Choose a contact name, email, and brand website. You may also insert a Privacy Policy URL if you wish.

**Step 3: Accessing your GMB Communications**

* Navigate to Conversations.
* Click into a conversation and you'll be able to see the GMB communication with a contact. It will appear as SMS communication. You'll be able to reply directly within the conversation channel.
  * _**NOTE**_**:** you may now also filter the "Customer Replied" channel in a trigger by GMB Messaging. See Part 2 below for details.

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**Part 2: Setting Up Communication Notifications**

Once you've integrated **our software** with Google My Business (GMB), you may want to set up notifications when someone messages you through the platform. Follow these simple steps to create a trigger to be notified when you get a new GMB message.

**Step 1: Setting up the Trigger**

* Navigate to Triggers to create a new trigger.
* Under Part 1, set up "Customer Replied" as the event to trigger the automation.
* Then define the filter as "Reply Channel" > "GMB Messaging".
* In Part 2, set up whatever type of notification you want, such as an email or SMS to yourself or a user on your team, to be notified that a new GMB message has come in. In the example below, we set up a text to a specific number.
* Don't forget to save and activate your trigger.

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**Step 2: Viewing your GMB Messages**

* To view the messages, go to your Conversations tab.
* You can reply directly from this area.
