# Masking Sender Emails   From Name and Address

## Masking Sender Emails - From Name and Address

In this article we will go over the different options to customize your sending email address and from name.

Here’s a table on how it is masked in normal situations.

|                                                                | Cases                                                                                                                            | Unassigned Contact | Assigned Contact |
| -------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------- | ------------------ | ---------------- |
| Manual Emails                                                  | Logged in user email                                                                                                             | 1st priority       | 1st priority     |
|                                                                | Location Email                                                                                                                   | N/A                | N/A              |
|                                                                | Assigned User Email                                                                                                              | N/A                | N/A              |
| Automated Emails                                               | Campaign/workflow settings                                                                                                       | 1st priority       | 1st priority     |
|                                                                | Assigned User Email                                                                                                              | N/A                | 2nd priority     |
|                                                                | Location Email                                                                                                                   | 2nd priority       | 3rd priority     |
| Review Request Emails                                          | We will always use the Logged in user email as the sender email                                                                  |                    |                  |
| Appointment request emails(calendar settings->3. Confirmation) | We will use do-not-reply@replies.domain.com depending on the subdomain you set up for the location, or the SMTP integrated email |                    |                  |

## **Places you can configure the sender's email: Manual email**

### **Conversation tab**

The From email will be the user-logged-in email by default:

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## **Places you can configure the sender's email: Automated email**

### **Email template**

Click Email Marketing -> Email Builder -> Create Email

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Once you created the email template, click Settings on top ->Configure the From name/address here

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### **Bulk action - Send Email**

Click Contacts ->Smart Lists -> Select Contacts -> Click Send Email

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Add the **From Name** and **From Email**

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**Workflow settings**

Click Automation -> Workflows -> Create Workflow

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Select **Start from scratch** and click **Create new workflow**:

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Click Settings -> Configure Sender Address

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### **Workflow Send Email Action**

Click on the **+ button** > Select the "**Send Email**" option

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Enter the **From Name** and **From Email**

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